Privacy Policy

PRIVACY POLICY

Last updated: April 2026

ASCEND ("we", "us", "our") is committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your information when you visit our website or make a purchase, in compliance with the EU General Data Protection Regulation (GDPR) and Norwegian data protection laws.

INFORMATION WE COLLECT

When you visit our site, we automatically collect certain device and browsing information including your IP address, browser type, pages visited, and time spent on pages. When you make a purchase, we collect your name, email address, shipping address, billing address, and payment information. Payment details are processed securely by our payment providers and are never stored on our servers.

HOW WE USE YOUR INFORMATION

We use your personal data to fulfill orders, process payments, send order confirmations and shipping updates, provide customer support, send marketing communications (only with your consent), improve our website and product offerings, and comply with legal obligations.

YOUR RIGHTS UNDER GDPR

As an EU/EEA resident, you have the right to access, correct, or delete your personal data, restrict or object to processing, data portability, and withdraw consent at any time. To exercise any of these rights, contact us at support@ascendmen.com.

COOKIES

We use essential cookies to operate our website and optional analytics cookies to understand how visitors use our site. You can manage your cookie preferences at any time through the cookie consent banner on our website.

DATA RETENTION

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, and reporting requirements. Order data is retained for 5 years for tax and accounting compliance.

THIRD-PARTY SERVICES

We use trusted third-party services for payment processing (Shopify Payments, Klarna), email marketing (Klaviyo), analytics, and order fulfillment. These services have their own privacy policies and process data in compliance with GDPR.

DATA SECURITY

We implement industry-standard security measures to protect your personal data, including SSL encryption, secure payment processing, and restricted access to personal information.