Shipping policy

We ship worldwide from our fulfillment partners. Below is what to expect by region. Live rates and exact delivery times are calculated at checkout based on your destination.

United States

Standard shipping is free on orders over $50. Orders below $50 pay a flat rate at checkout.

Handling: 1–3 business days
Standard delivery: typically 5–10 business days after shipping
Expedited shipping is available at checkout

International

We ship to Canada, the United Kingdom, the European Union, the Nordics, Australia, and New Zealand. International shipping is a flat $25 USD on most products. Rates and delivery times are confirmed at checkout based on your country.

Handling: 1–3 business days
Standard delivery: typically 7–21 business days after shipping, depending on destination and customs

Order Tracking

Once your order ships you'll get a confirmation email with a tracking link. If you don't see it within 3 business days of your order, check your spam folder first, then email support@ascendioshop.com with your order number.

Customs & Duties

International orders may be subject to import duties, taxes, and customs fees charged by the destination country. These are the responsibility of the recipient and are not included in the order total or shipping cost.

Lost or Stuck Packages

If your package hasn't moved in 10+ business days or tracking shows it as lost, email support@ascendioshop.com with your order number and we'll open an investigation with the carrier. We'll either resend the order or issue a full refund once the carrier confirms the loss.

Wrong Address

Double-check your shipping address at checkout. If you spot a mistake, email us immediately at support@ascendioshop.com. We can update the address only if the order hasn't entered fulfillment yet. We're not responsible for orders shipped to an incorrect address provided at checkout.